Questions & Answers
faq
Frequently asked questions
Browse through these FAQs to find answers to commonly asked questions.
General Information
VisCharts is a SaaS platform that provides AI-powered analytics and data
insights for individuals exploring the cryptocurrency market. Our tools are
designed to help users better understand blockchain-related trends. We do
not provide investment advice or financial services.
No, VisCharts does not offer financial or investment advice. We provide data
analytics and insights to help users understand patterns. The
platform is strictly for informational purposes and should not be construed
as investment advice.
VisCharts is available globally, but users are solely responsible for
ensuring
that their use of the platform complies with the laws and regulations of
their country.
⚠️ For example, users in jurisdictions such as Algeria, where cryptocurrency
activity is restricted or illegal, are strictly prohibited from using
VisCharts's services.
No, VisCharts is designed to be user-friendly and intuitive, even for those
without deep technical knowledge. Our platform simplifies complex data into
easy-to-understand insights to help you understand patterns.
Features & Functionality
VisCharts provides three TradingView indicators: a Bitcoin Swing Indicator,
an Altcoin Swing Indicator, and an All-Crypto Trading Indicator. They
highlight potential entries and exits on your charts — for educational and
informational purposes only, not investment advice.
Premium members get a private Telegram community to discuss the market and
share interpretations, a Telegram channel with updates on altcoins, charts,
liquidity, and trends, and weekly live sessions. It's a place to learn from
one another — not financial advice.
VisCharts's AI analyzes large amounts of historical and real-time market
data to surface patterns, trends, and indicator signals. These insights are
provided for educational and informational purposes only and are not
investment advice.
VisCharts centers on three TradingView indicators plus AI-powered market
insights, a trader community, a Telegram updates channel, weekly live
sessions, and video tutorials. Everything is for educational and
informational purposes only.
After subscribing, the indicators are added to your TradingView account so
you can apply them to your charts. We'll send access details to the email
you subscribe with.
Yes, VisCharts is mobile-friendly and can be accessed from any device with
an
internet connection. We are also working on launching a dedicated mobile app
in the future.
Security & Data
Yes, we prioritize data security and use industry-standard encryption and
data protection practices. We do not store sensitive personal information
such as financial data, and we follow strict privacy policies to ensure the
safety of your information.
VisCharts aggregates data from trusted third-party APIs and employs advanced
algorithms to process and analyze it. However, we cannot guarantee the
absolute accuracy of third-party data. Users are encouraged to
cross-reference with multiple sources before making decisions.
Pricing & Payments
VisCharts offers a Premium subscription with monthly, 3-, 6-, and 12-month
billing options — the longer the term, the bigger the discount. Premium
unlocks the three TradingView indicators, AI-powered insights, the trader
community, and weekly live sessions. You can see the details on our
pricing section.
We only accept card payments through Stripe. We do not currently support
cryptocurrency payments.
Subscriptions are billed according to the duration you choose, and they
automatically renew unless canceled.
Yes, you can cancel your subscription at any time from your account
settings. Your access remains active until the end of the current billing
cycle.
Yes — new customers can request a full refund within 7 days of their first
purchase by emailing contact@vischarts.com. After that window, payments are
non-refundable. You can cancel anytime to stop future renewals. See our
Refund & Cancellation Policy for full
details.
Yes, you can upgrade or downgrade your subscription plan at any time from
your account settings. Any changes to your plan will take effect in the next
billing cycle.
If a payment fails, your account access may be suspended until payment is
successfully processed.
Account & Support
Once you subscribe, you'll have immediate access to everything in Premium.
The indicators are added to your TradingView account, and you'll get access
to the trader community, the Telegram updates channel, and weekly live
sessions.
You can contact our customer support team via email at
contact@vischarts.com. We
offer priority support for Premium plan users.
VisCharts does not currently offer a free trial, but you can cancel your
subscription at any time if you feel the platform doesn’t meet your needs.