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Questions & Answers

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Frequently asked questions

Browse through these FAQs to find answers to commonly asked questions.

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General Information

VisCharts is a SaaS platform that provides AI-powered analytics and data insights for individuals exploring the cryptocurrency market. Our tools are designed to help users better understand blockchain-related trends. We do not provide investment advice or financial services.

No, VisCharts does not offer financial or investment advice. We provide data analytics and insights to help users understand patterns. The platform is strictly for informational purposes and should not be construed as investment advice.

VisCharts is available globally, but users are solely responsible for ensuring that their use of the platform complies with the laws and regulations of their country. ⚠️ For example, users in jurisdictions such as Algeria, where cryptocurrency activity is restricted or illegal, are strictly prohibited from using VisCharts's services.

No, VisCharts is designed to be user-friendly and intuitive, even for those without deep technical knowledge. Our platform simplifies complex data into easy-to-understand insights to help you understand patterns.
Features & Functionality

VisCharts provides three TradingView indicators: a Bitcoin Swing Indicator, an Altcoin Swing Indicator, and an All-Crypto Trading Indicator. They highlight potential entries and exits on your charts — for educational and informational purposes only, not investment advice.

Premium members get a private Telegram community to discuss the market and share interpretations, a Telegram channel with updates on altcoins, charts, liquidity, and trends, and weekly live sessions. It's a place to learn from one another — not financial advice.

VisCharts's AI analyzes large amounts of historical and real-time market data to surface patterns, trends, and indicator signals. These insights are provided for educational and informational purposes only and are not investment advice.

VisCharts centers on three TradingView indicators plus AI-powered market insights, a trader community, a Telegram updates channel, weekly live sessions, and video tutorials. Everything is for educational and informational purposes only.

After subscribing, the indicators are added to your TradingView account so you can apply them to your charts. We'll send access details to the email you subscribe with.

Yes, VisCharts is mobile-friendly and can be accessed from any device with an internet connection. We are also working on launching a dedicated mobile app in the future.
Security & Data

Yes, we prioritize data security and use industry-standard encryption and data protection practices. We do not store sensitive personal information such as financial data, and we follow strict privacy policies to ensure the safety of your information.

VisCharts aggregates data from trusted third-party APIs and employs advanced algorithms to process and analyze it. However, we cannot guarantee the absolute accuracy of third-party data. Users are encouraged to cross-reference with multiple sources before making decisions.
Pricing & Payments

VisCharts offers a Premium subscription with monthly, 3-, 6-, and 12-month billing options — the longer the term, the bigger the discount. Premium unlocks the three TradingView indicators, AI-powered insights, the trader community, and weekly live sessions. You can see the details on our pricing section.

We only accept card payments through Stripe. We do not currently support cryptocurrency payments. Subscriptions are billed according to the duration you choose, and they automatically renew unless canceled.

Yes, you can cancel your subscription at any time from your account settings. Your access remains active until the end of the current billing cycle.

Yes — new customers can request a full refund within 7 days of their first purchase by emailing contact@vischarts.com. After that window, payments are non-refundable. You can cancel anytime to stop future renewals. See our Refund & Cancellation Policy for full details.

Yes, you can upgrade or downgrade your subscription plan at any time from your account settings. Any changes to your plan will take effect in the next billing cycle.

If a payment fails, your account access may be suspended until payment is successfully processed.
Account & Support

Once you subscribe, you'll have immediate access to everything in Premium. The indicators are added to your TradingView account, and you'll get access to the trader community, the Telegram updates channel, and weekly live sessions.

You can contact our customer support team via email at contact@vischarts.com. We offer priority support for Premium plan users.

VisCharts does not currently offer a free trial, but you can cancel your subscription at any time if you feel the platform doesn’t meet your needs.